Service Terms and Conditions for Man With Van Alperton
These terms and conditions set out the basis on which Man With Van Alperton provides domestic, commercial, and specialist moving services. By making a booking, the customer agrees to these terms in full. They are designed to create a clear understanding of how bookings are made, how payments are handled, what responsibilities each party holds, and how any limits of liability apply. These terms are intended to be read alongside any written quotation, job confirmation, or service agreement issued before the job begins.
For the purposes of these terms, the words “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation requesting the service. The phrase man with van is used here in a general service sense and may refer to removals, collections, deliveries, and transport assistance. The exact scope of work will depend on the agreed booking details, the items involved, and any special handling requirements that are known before the job starts.
These terms apply to all services arranged through our booking process, including short-notice transport, pre-planned removals, and single-item collection work. They also apply whether the booking is made by phone, email, text message, online form, or through any other approved communication method. 
If there is any inconsistency between a written quote and these terms, the written quote will normally take priority for the specific job in question, unless otherwise stated in writing.
Booking Process
The booking process begins when the customer provides job details, including the collection and delivery information, the type and number of items, preferred dates, access conditions, and any relevant handling instructions. A quote may be provided based on the information supplied, but the final price may change if the actual work differs from the original description. Accurate information is important because it helps us allocate the correct vehicle, equipment, and time.Once a quote has been accepted, the booking is normally confirmed only after we have acknowledged the request in writing or by another clear recorded method. Acceptance of a quote does not automatically guarantee availability until confirmation is issued. We may ask for additional details before confirming a booking, especially where the work involves heavy items, stairs, limited access, parking restrictions, or fragile goods. In some cases, we may also request a deposit to secure the slot.
Customers must ensure that all relevant information is complete and truthful at the point of booking. This includes the presence of lifts, parking permits, timed access restrictions, dismantling requirements, and any items that need special care. If the customer fails to disclose important details, we may revise the quote, alter the vehicle or staffing plan, or cancel the booking if the job cannot be completed safely and reasonably as originally described. 
Any adjustment will be made fairly and based on the facts available at the time.
Payments and Charges
All charges will be set out in the quotation, booking confirmation, or invoice. Prices may be fixed or based on an hourly rate, a mileage basis, or a combination of factors such as labour, waiting time, access conditions, and disposal costs. Unless otherwise agreed, quoted prices do not include unforeseen charges arising from inaccurate job descriptions, delays outside our control, additional stops, or extra work requested on the day.Payment terms may vary depending on the type of job and customer profile. For most jobs, payment is due on completion unless a deposit, part payment, or advance payment has been agreed in writing. We may accept bank transfer, card payment, or another approved method. We are not obliged to release goods, continue work, or complete delivery if payment is overdue or if the agreed payment method fails. Any late payment may result in added reasonable recovery costs where permitted by law.
Where a quotation is based on an estimate, the final amount may differ if the actual service takes longer or requires more resources than expected. Examples include traffic delays, parking difficulty, repeated access issues, waiting time caused by the customer, or extra labour for carrying items over longer distances than advised. The customer will be informed of any material change as soon as reasonably possible. No hidden fees are intended, but additional lawful charges may apply where circumstances clearly justify them.
Cancellations and Changes
The customer may request to cancel or reschedule a booking, but notice should be given as early as possible. If a booking is cancelled within a short period before the scheduled time, a cancellation fee may apply to cover allocated time, staffing, and vehicle preparation. Any fee charged will be reasonable and proportionate to the loss suffered. Where a deposit has been paid, it may be used to offset cancellation costs to the extent permitted by law and the booking terms.If the customer wishes to change the date, time, collection point, delivery point, or volume of goods after confirmation, we will try to accommodate the request where possible. However, changes may affect price, availability, and vehicle suitability. We reserve the right to decline a change where it would make the job impractical, unsafe, or materially different from the original arrangement. If a job is significantly altered on arrival, we may treat it as a new booking.
We may cancel or suspend a booking if the customer has provided false information, has not paid required sums, has not arranged access, or if the work would involve unlawful, dangerous, or unreasonable conditions. We may also cancel where events beyond our control prevent performance. In such cases, our liability will be limited to refunding amounts paid for services not provided, unless otherwise required by law. 
We will not be responsible for indirect loss caused by a lawful cancellation.
Customer Responsibilities
The customer must ensure that the items to be moved are ready at the agreed time and location, unless our service expressly includes packing or preparation. Goods should be securely packed where appropriate, with fragile items clearly labelled. Customers are responsible for checking that any item handed over is fit for transport and that no prohibited or dangerous materials are included unless we have agreed in advance and in writing to handle them lawfully.The customer must also make sure that access is reasonably available for the vehicle and staff. This includes arranging parking permissions where needed and ensuring that pathways, entrances, and stairways are clear enough for safe movement of goods. If access is delayed or blocked, waiting charges may apply. If we are unable to carry out the job because access is impossible or unsafe, the customer may still be charged for time and costs already incurred.
Where the service involves dismantling, assembling, loading, or unloading, the customer should tell us in advance about any unusual dimensions, weight issues, or assembly requirements. We may refuse to move items that are too heavy, unstable, contaminated, poorly packed, or likely to cause damage or injury. Any instruction from the customer that conflicts with safety rules, legal requirements, or the proper operation of the service may be declined without liability on our part.
Waste Regulations and Disposal Rules
If the service includes removal of unwanted items, waste, or bulky goods, both parties must comply with applicable UK waste regulations. We will only carry, remove, or dispose of waste where it is lawful to do so and where the type of waste has been disclosed accurately in advance. The customer remains responsible for ensuring that waste is described truthfully and that no prohibited materials are included unless we have specifically agreed to manage them under the law.We may refuse any load that contains hazardous waste, electrical items requiring special handling, chemicals, clinical waste, asbestos, gas cylinders, or other controlled materials unless the required legal arrangements have been made. Waste must not be mixed in a way that breaches environmental or transport rules. Where disposal is included in the service, we may use licensed facilities or authorised carriers where appropriate. We do not accept responsibility for waste that the customer has failed to identify accurately.
The customer warrants that they have the legal right to dispose of the waste and that no item supplied for disposal is stolen, disputed, or subject to restriction. If we are asked to remove waste from a property, site, or business, the customer confirms that they have permission from the relevant owner or occupier. Any illegal fly-tipping, unlawful dumping, or improper disposal caused by false information supplied by the customer will be the customer’s responsibility. We reserve the right to report suspected unlawful conduct to the appropriate authorities where required or permitted.
Liability and Damage
We will take reasonable care when handling goods, but liability is limited to the extent allowed by law. We are not responsible for loss or damage caused by items that were already defective, poorly packed, unstable, or unsuitable for transport. We are also not liable for damage caused by the customer’s failure to provide accurate information, or by instructions that the customer insisted on despite our warning. In particular, delicate surfaces, existing wear, and hidden faults may lead to issues that are outside our control.Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. For all other claims, our total liability for any single booking will generally be limited to the amount paid or payable for the service in question, unless a higher limit is agreed in writing. We will not be liable for loss of profit, loss of business, or other indirect or consequential losses.
If damage occurs, the customer must notify us as soon as reasonably possible and provide details of the issue. Any claim should be supported by evidence, such as photographs and a description of the item and the circumstances. We may need the damaged item to be inspected before any decision is made. Failure to report the issue promptly may affect the assessment of the claim. Where damage is proven and we are legally responsible, our remedy may be repair, replacement, or a reasonable financial settlement.
Service Standards and Delays
We aim to carry out each job with reasonable skill, care, and diligence. However, timings are estimates unless explicitly guaranteed in writing. Delays may occur due to traffic, weather, access issues, loading complications, or events outside our control. Where possible, we will keep the customer informed of significant delays, but we do not accept liability for losses arising from reasonable scheduling changes caused by circumstances beyond our control.If the customer is late or unprepared, the service may still be chargeable for waiting time, missed slots, or wasted travel. If the customer is unavailable at collection or delivery and does not provide suitable alternative instructions, we may need to reattempt the service at extra cost or hold the goods at the customer’s risk and expense where lawful and reasonable. Any refusal to complete a job because of unsafe conditions will not be treated as a failure by us.
Our team may need to use judgment on the day regarding lifting methods, route selection, and whether an item can be moved safely. That judgment will be exercised in good faith and in line with safety requirements. Customers agree that operational decisions made to avoid damage, injury, or legal breach are part of normal service delivery. If additional time or resources are required because of circumstances not disclosed at booking, suitable charges may apply.
Personal Data and Records
We may keep records of bookings, payments, correspondence, and service details for administration, accounting, and legal purposes. Any personal data processed in relation to a booking will be handled in accordance with applicable data protection law. We will only use information for legitimate business purposes connected with the service, such as confirming details, issuing invoices, or resolving disputes. Customers should avoid sending unnecessary sensitive information.Where a customer provides information about access, timing, or the nature of items, that information may be stored as part of the job record. This helps ensure clarity if the booking needs to be reviewed later. We may also retain evidence needed to deal with payment issues, damage claims, or waste compliance matters. Any retention period will be guided by legal and operational requirements. We do not sell personal data.
By making a booking, the customer confirms that they have authority to provide the personal and job-related information supplied to us and that any third-party details are shared lawfully. If the booking includes work for a business, the person arranging the job confirms that they are authorised to do so. Any misuse of the service for unlawful purposes, misleading claims, or fraudulent activity may lead to cancellation and possible legal action.
Governing Law and General Terms
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law gives the customer a different mandatory right. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.No waiver of any term will be taken to mean a permanent waiver of that term or any other term. Any failure by us to enforce a right immediately does not prevent us from enforcing it later. These terms may be updated from time to time, and the version applicable to a booking will normally be the version in force at the time the booking was confirmed, unless a later update is required by law or agreed in writing.
These terms are intended to be fair, clear, and practical for customers using a van man service, removal van hire with driver, or related transport assistance. They help define expectations so that the moving process can be handled safely and efficiently. By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these conditions. This agreement forms the basis of the service contract unless a separate written contract states otherwise.