Terms and Conditions
Man with Van Alperton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Alperton provides removal, man and van, and related services across its service area. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company who requests or purchases our services.
We, us, our means Man with Van Alperton as the provider of the services.
Services means any removal, transport, loading, unloading, packing, or related services provided by us.
Vehicle means any van or other vehicle used by us to carry out the services.
Goods means the items, furniture, possessions or materials that you ask us to handle, move, or transport.
2. Scope of Services
We provide man and van services, household and office removals, and related loading, unloading and basic packing support as agreed at the time of booking. The specific scope, including the collection and delivery addresses, dates, times, number of staff, and size of vehicle, will be set out in our booking confirmation.
We provide services within our usual operating areas and may, by prior agreement, undertake journeys to other locations within the United Kingdom. Any additional charges for extended distances or special routes will be communicated before confirmation of the booking.
3. Booking Process
3.1 Booking requests
You may request a quote and provisional booking by contacting us and providing accurate details of your requirements, including property access, floor levels, parking availability, volume and type of goods, and any special handling needs.
3.2 Quotations
All quotations are based on the information you provide. Our quote will usually specify whether the price is hourly, fixed, or a combination of both, as well as any surcharges that may apply. Quotations are not binding until we confirm acceptance and issue a booking confirmation.
3.3 Booking confirmation
A booking is only confirmed when we have accepted your request and you have accepted the quoted price and any applicable terms, including any required deposit. We reserve the right to refuse any booking request at our discretion.
3.4 Changes to bookings
If you wish to change the date, time, addresses, or scope of the services, you must notify us as soon as possible. Any changes are subject to our availability and we may revise the quoted price to reflect altered circumstances, such as additional mileage, extra items, or more staff required.
4. Access, Parking and Your Responsibilities
4.1 Access to premises
You are responsible for ensuring that we have safe and adequate access to both the collection and delivery addresses, including any necessary codes, keys, permissions or access arrangements. Difficult access, such as narrow stairways, long carrying distances or restricted entrances, must be disclosed at the time of booking.
4.2 Parking arrangements
You are responsible for arranging suitable parking for our vehicle and for complying with local parking regulations. Any parking fees, permits, fines, or penalties incurred due to insufficient or illegal parking will be payable by you and may be added to your final invoice.
4.3 Preparation of goods
You must ensure that all goods are properly packed, secured and ready for transport unless we have agreed to provide packing services. Fragile, valuable or delicate items must be clearly identified. We are not liable for damage to items that have been insufficiently packed by you or a third party.
4.4 Presence at premises
You, or a responsible person authorised by you, must be present at the collection and delivery addresses throughout the service to provide instructions and verify that the correct items are moved. If no authorised person is present, we may unload the goods at the nearest safe place or return them to our premises, and additional charges may apply.
5. Payments and Charges
5.1 Pricing
Our charges may be based on hourly rates, fixed prices, or a combination, as stated in the quotation and booking confirmation. Additional charges may apply for long distances, extra labour, waiting time, congestion, tolls, out-of-hours work, or unforeseen difficulties not disclosed at the time of booking.
5.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you before confirmation. Deposits are generally non-refundable except as set out in the cancellation section below or where required by law.
5.3 Payment methods
Accepted payment methods and timings will be stated in your booking confirmation. Unless otherwise agreed, payment is due on completion of the service and before unloading is finished. We may require full or partial payment in advance for certain bookings.
5.4 Overdue amounts
If payment is not made when due, we reserve the right to charge reasonable interest on the overdue amount and recover any costs incurred in pursuing payment. We may also refuse to release goods until all outstanding sums are paid in full, subject to applicable law.
6. Cancellations and Changes
6.1 Cancellation by you
If you wish to cancel a confirmed booking, you must notify us as soon as reasonably possible. Cancellation charges may apply as follows, unless otherwise agreed or required by law:
a. Cancellation more than 7 days before the scheduled service date: deposit may be retained or a small administration fee charged.
b. Cancellation between 7 days and 24 hours before the scheduled service date: up to 50 percent of the quoted price may be charged.
c. Cancellation less than 24 hours before the scheduled service time or on arrival: up to 100 percent of the quoted price may be charged.
6.2 Rescheduling
If you wish to reschedule the booking, we will endeavour to accommodate your request subject to availability. Rescheduling close to the service date may be treated as a cancellation and rebooking, and charges may apply.
6.3 Cancellation by us
We may cancel or postpone the service if events beyond our reasonable control make it impossible or unsafe to proceed, including severe weather, vehicle breakdown, illness, accidents, or access issues beyond our control. In such cases, we will offer an alternative date or a refund of any amounts paid for the affected service, but we will not be liable for any consequential losses.
7. Goods Not Accepted for Transport
7.1 Prohibited items
We do not transport any items that are illegal, hazardous, explosive, highly flammable, corrosive, toxic, perishable in a way that requires specialist equipment, or otherwise unsuitable for carriage in a standard removal vehicle. This includes, without limitation, gas cylinders, firearms, ammunition, fireworks, chemicals, and certain paints or solvents.
7.2 Valuable items
Unless expressly agreed in writing, we do not accept responsibility for cash, precious metals, jewellery, watches, fine art, antiques, important documents, or items of exceptional value. You should transport such items personally or arrange appropriate specialist services and insurance.
7.3 Disclosure obligation
You must inform us in advance of any item that may require special handling, equipment, or precautions. If we discover prohibited or undisclosed items, we may refuse to move them and may terminate the service without refund, at our discretion.
8. Waste, Rubbish and Disposal Regulations
8.1 Non-waste service
Our core service is the transport of your personal or business goods from one address to another. We are not a general waste disposal company and do not routinely remove rubbish, construction debris, or hazardous materials.
8.2 Lawful disposal
Where we agree to remove and dispose of unwanted items, we will do so in accordance with applicable waste regulations within the United Kingdom. We will not unlawfully dump or fly-tip any materials. Any disposal fees, recycling charges or council fees may be passed on to you and will be clearly itemised where possible.
8.3 Prohibited waste
We do not accept hazardous waste, including but not limited to chemicals, asbestos, medical waste, fuel, or any regulated waste requiring specialist treatment. You are responsible for arranging lawful disposal of such materials with an appropriately licensed provider.
9. Liability and Insurance
9.1 Our duty of care
We will exercise reasonable care and skill in providing the services and handling your goods. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
9.2 Limits on liability for damage or loss
We are not liable for loss or damage that arises from your failure to properly pack, secure, or label goods, from inherent defects in the goods, or from circumstances beyond our reasonable control. Our liability for any loss or damage to goods, where we are found to be at fault, may be limited to a reasonable sum per item or per job, reflecting standard industry practice.
9.3 Exclusions
We are not liable for:
a. Indirect, consequential or purely economic loss, including loss of profit, income, business, or opportunity.
b. Normal wear and tear, minor scuffs or scratches occurring in the ordinary course of moving goods.
c. Loss or damage arising from your instructions that we reasonably consider to be unsafe, and where we have advised you of the risks.
9.4 Insurance
We may carry appropriate insurance to cover certain aspects of our services. It is your responsibility to ensure that you have suitable additional insurance for your goods, particularly where you have items of high value or sensitivity. Details of any insurance we hold may be provided upon request.
9.5 Claims
If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably practicable, providing full details of the incident and any supporting evidence. Unreasonable delay in reporting may prejudice our ability to investigate and may affect any compensation offered.
10. Delays and Missed Appointments
10.1 Arrival times
We will endeavour to arrive at the booked time, but arrival windows are estimates and not guarantees. Traffic, weather, road closures, and other external factors can cause delay.
10.2 Liability for delay
We are not liable for loss or costs arising solely from delay, provided we have used reasonable efforts to reach you and keep you informed. Where delay is significant and caused by our fault, we may, at our discretion, offer a partial refund or discount.
11. Customer Conduct and Health and Safety
11.1 Safe working environment
We reserve the right to stop work if we consider that our staff or vehicles are at risk due to unsafe conditions, aggressive behaviour, or unlawful activity at the premises. In such cases, you may still be liable for part or all of the service charges.
11.2 Your cooperation
You must cooperate with our team, follow reasonable instructions, and not obstruct or interfere with their work. For health and safety reasons, you should not assist with lifting or carrying heavy items unless expressly agreed and safe to do so.
12. Personal Data
We will collect and process certain personal information, such as your name, address and contact details, for the purpose of providing our services, managing bookings, and handling payments. We will handle your personal data in accordance with applicable data protection laws and use it only for legitimate business purposes related to your booking, unless we are required to disclose it by law.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly. We take reasonable steps to investigate complaints and, where appropriate, may offer corrective action, a partial refund, or another form of resolution.
Nothing in these Terms and Conditions affects your statutory rights under consumer protection legislation in the United Kingdom.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
15. Changes to these Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of your booking will apply to that booking. Continued use of our services after any changes take effect will constitute acceptance of the revised terms.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us regarding the services and supersede any prior discussions, correspondence or understandings, whether written or oral. No variation to these Terms and Conditions shall be binding unless agreed in writing by us.
